Aftercare helps you run surveys with AI-powered follow-up questions to dig deeper for insights—it’s like having a skilled interviewer for every survey. All your responses are automatically categorized and summarized into key insights using AI, saving you time.
Hey Product Hunters!
@justinmay, @anandnanduri, and I are excited to launch Aftercare, a conversational survey platform that gathers deep insights with AI follow-up questions. Aftercare combines the scale of surveys with the nuance of a skilled interviewer.
We’re elementary school buddies who have known each other for 18 years and began building survey tech after going through the YC W24 batch.
To celebrate Aftercare's Product Hunt launch, anyone who signs up for Aftercare today will get a free month of our Pro plan, which includes an AI chat feature and more responses. We'll be personally upgrading your accounts, so feel free to sign up for the free plan to poke around first, and look out for an upgrade email from Anand later in the day!
🔍 Intelligent Follow-up Questions
The platform can automatically ask intelligent follow-ups to dig deeper into survey responses, uncovering insights you would not get with traditional survey tools. For example, if a respondent answers "bad" to a product experience question, Aftercare can automatically ask, "What specific parts of the product contributed to this experience?" This way, you can get to the “why” behind answers, and uncover deeper insights about your users.
🔮 Insights, Not Just Data
We've transformed survey responses from overwhelming text walls to clear summaries and actionable insights. Open-ended responses are automatically categorized, saving time analyzing data, and letting you spend it taking action on the insights.
We’ve helped SaaS companies gather product feedback from their users, newsletter creators hunting for story ideas, eCommerce teams gathering data to influence marketing campaigns, and event organizers getting feedback from their attendees and are super excited to see what you’ll build! Aftercare turns survey feedback into actionable insights that drive real business outcomes.
Give it a spin, and let us know what you think! Excited to hear your feedback and answer any questions. 🌟
Aidan, Justin and Anand
Hey! Really excited to see this. It's always really exciting to see that you guys have known each other for so long, and having known you guys for so long myself, I can't help but be super excited to see y'all come through with such a thoughtful product.
Looking great, Aftercare! Based on a few tests I did a few weeks ago, I found the UX (e.g. survey build experience) pretty slick, especially for an early-stage product. Analytics/reporting functionality will obviously be critical as you go and, especially, as you look upmarket (Enterprise scale). I think the real differentiator is in the use of AI, especially if trained on specific use cases (and associated knowledge domains and areas of expertise) in the context of longer-form, more open surveying where one is really trying to deeply explore and understand something. Many surveys are purposefully designed to be shorter and simpler (per best practices, in many cases) and these seem less able to really leverage the potential of Aftercare, IMHO. I'll share more thoughts, directly, as I'm blabbing already :)
Let's go Aftercare on ProductHunt!!!!
Great product - congrats on the launch, Aftercare team! Can't wait to see where you take it. Woohoo!
Love this - congrats on the launch! Leveraging AI to provide greater personalization to follow-up questions seems like an engaging format that could keep respondents interested longer.
It seems like this tool could be used to reduce abandonment on complex topics by providing simplified, relevant follow-ups, hopefully decreasing nonresponse bias as well. Excited to follow Aftercare's journey!
@aidanlee Congratulations on launching Aftercare! The concept is fantastic, it’s creating an entirely new type of research, and I’ve already started using it. The potential here is immense!
After quick product exploring, I’ve put together a few suggestions that might help enhance the experience:
1. Clarity on AI Followups
It’s a bit hard to predict how AI followups will behave, which can make the experience less intuitive:
- The segmented control for switching between editor AI modes feels like selecting a specific regime. Placing "AI Followups" directly under the "Open Ended Editor" could make the connection clearer. It might seem a bit visually crowded, but with the right design, it can still look clean.
- The AI indication in the block diagram is subtle and not immediately clear. Showing follow-up questions as a separate block in the diagram would make it much easier to understand.
2. Improving Question Formulation
Writing great questions is an art, and there’s room for the system to assist more here:
- Questions could often be much shorter. If context is essential, splitting it into a short main question and a subsidiary explanatory block could keep things concise but clear.
- The current questions are very straightforward, they mirror what the user initially wrote during survey creation. Reformulating them to prompt deeper, more reflective answers could improve the quality of the responses right from the start.
3. Interface Usability
There are a few small interface issues that could be addressed to make things smoother:
- Always show block names, because it’s tough to set up conditions without them.
- An undo button for the block view would be quite helpful.
- The progress bar finishes faster than the survey itself, which can be confusing for respondents.
- Errors during survey creation don’t block preview functionality, but a preview attempt triggers another error.
- The “Multiple Choice” question type is misleading and should be renamed “Single Choice” to avoid confusion.
Despite all the comments, I’m truly impressed with what you’ve built so far and excited to see how Aftercare evolves. Great work, and best of luck!
I recommend the Aftercare app, as it greatly simplifies the process of conducting surveys and analyzing the data obtained. Thanks to the use of AI, the application asks additional clarifying questions, which allows for a deeper understanding of users' opinions.
Have always thought customer surveys were so impersonal – there was never any incentive to complete them as a user because they were never relevant to me. Love this!
Such a smart way to gather deeper insights effortlessly. This could really save tons of time!
I really like the branding! Quick question about privacy -- where is the data stored and how do you handle sensitive information? Good luck with the launch!
@aidanlee @justinmay @anandnanduri Congrats on the launch!
Could this work for conducting user interviews at scale? Like, replacing some of our 1:1 sessions?
Awesome work guys!
I’m most excited about the dynamic AI questions. As a business owner with a multitude of products, colors and configurations, it is imperative that I have more granular insights. I have two questions:
1. I am worried about unwanted questions/topics being brought up in survey questions. Is there a way to create a blocklist of topics/words?
2. I would love to create dynamic discount codes based on the dynamic survey data. How could that look using Aftercare?
Keep up the good work team! I will be in touch
This looks promising. We have 2.5M+ users on on Knowt and would love to try this in our product. There's a lot of open-ended feedback we've collected and it would be great if we could automatically summarize the useful insights. What options do you have to share the survey out, and how well can it be integrated into a product?
@aidanlee @justinmay @anandnanduri Congrats on the launch! My team and I sometimes struggle to gather good insights from our users, and we’ve heard that our question quality could be improved. Seems like Aftercare could really help solve this massive pain point, can’t wait to see all it can do!
PS - love the bear!!
Congrats on launch! Super easy to use and I like how the AI questions flow so naturally (and such a smooth user experience)! Excited to use this for merch surveys down the line 🤔
Congrats on the launch! Looks great - what sorts of data cuts and insights are planned with the resulting data? I'm imagining potential use cases for insights from user interviews during due diligence.
Congrtulations @aidanlee @anandnanduri @anandnanduri @garrytan.
How do you handle vague or unclear answers for the follow-up question?
Amazing - congrats on the launch! So many use-cases for this product, including getting deeper insights from customers as us founders search for PMF. Can't wait to see this product blow up!
