Abbot can automate many common Customer Success tasks like checking in with customers, managing trials, collecting NPS and CSAT scores, and more with our newest feature, Playbooks. Playbooks can be easily created using our drag and drop editor!
Hi Product Hunt! We spent the last couple of months interviewing dozens of customer success leaders to learn about what makes teams great. We kept hearing the same message over and over again - great teams put their processes in playbooks. However, most teams didn't have great systems in place for running their playbooks; they were in Notion and Google docs, recorded in GitHub, or big checklists in Excel.
We took what we learned from them and built Playbooks into Abbot! Abbot's Playbooks make it easy for teams to define their processes using a simple editor and automate a lot of the robotic work their people had to do manually before.
We're really excited to share Playbooks with you and we hope that you will try it out!
Congrats on the launch! We just tested the "inactive customer" playbook--it's magic. Set it up in a few minutes, and started sending out check-ins a few minutes later.
This is exactly what we were looking for and another reason Abbot's been such a game-changer for us.
Hi Product Hunt! As @pmn mentioned, Playbooks are great for automating a lot of the robotic work that goes into supporting your Customers. However, with a powerful tool like that, it can be challenging to know where to start. We've put together a series of guides on how to leverage Playbooks for common scenarios.
We'll be adding more guides as we go. The latest one shows how to request approval from your team before taking an automated step. As much as we love automation, we also know there are times to get a thoughtful human involved. Enjoy!
About Playbooks by Abbot on Product Hunt
“Spend more time with your customers and less on manual tasks”
Playbooks by Abbot launched on Product Hunt on August 23rd, 2023 and earned 110 upvotes and 3 comments, placing #30 on the daily leaderboard. Abbot can automate many common Customer Success tasks like checking in with customers, managing trials, collecting NPS and CSAT scores, and more with our newest feature, Playbooks. Playbooks can be easily created using our drag and drop editor!
Playbooks by Abbot was featured in Slack (72.2k followers), Customer Success (6.1k followers) and Bots (110.6k followers) on Product Hunt. Together, these topics include over 5.8k products, making this a competitive space to launch in.
Who hunted Playbooks by Abbot?
Playbooks by Abbot was hunted by Paul Nakata. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Want to see how Playbooks by Abbot stacked up against nearby launches in real time? Check out the live launch dashboard for upvote speed charts, proximity comparisons, and more analytics.
Paul Nakata