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Velax.ai
AI-powered support analytics for Intercom teams
Velax.ai connects to your Intercom workspace in 2 minutes and shows you everything native reporting misses: AI categorization, customer health scores, agent quality scoring, Fin AI performance tracking, escalation risk prediction, and automated reporting.
Hey Product Hunt!
I built Velax.ai because I was frustrated with Intercom's reporting.
We use Intercom at our company (hotel tech SaaS) and pay serious money for it.
But when it comes to understanding what's actually happening in our support
queue — which customers are at risk, which agents need help, whether Fin AI is
actually saving us time — Intercom gives you almost nothing.
So I built the analytics layer I wished Intercom had.
Here's what makes Velax.ai different:
1. 2-minute setup — connect your Intercom, AI categorizes everything
automatically. No tagging, no configuration, no training.
2. AI Executive Summary — one click generates a C-level overview of your entire
support operation. Critical actions, bottlenecks, at-risk accounts — the kind
of analysis that takes hours of manual work.
3. Fin AI transparency — if you use Fin (Intercom's AI bot), we show you
exactly what it resolves vs what it just routes to agents, broken down by
category. This is data Intercom literally doesn't surface anywhere.
4. Customer health scores — automated 0-100 scores based on ticket patterns,
CSAT, and resolution history. Spot churn risk before the customer tells you.
5. Escalation prediction — real-time risk scores on every open ticket. Know
which conversations will blow up before they do.
6. Automatic AI Categorization of the tickets
7. Automatic bug marking of the tickets + automatic customer notifyng once the bug is marked as done on Slack thread directly
We're using it ourselves every day and it's already changed how we run our
Monday standups.
Free plan available — connect your Intercom and see your data in 2 minutes.
Would love your feedback.
Happy to answer any questions!
About Velax.ai on Product Hunt
“AI-powered support analytics for Intercom teams”
Velax.ai was submitted on Product Hunt and earned 0 upvotes and 1 comments, placing #160 on the daily leaderboard. Velax.ai connects to your Intercom workspace in 2 minutes and shows you everything native reporting misses: AI categorization, customer health scores, agent quality scoring, Fin AI performance tracking, escalation risk prediction, and automated reporting.
On the analytics side, Velax.ai competes within Customer Success, Artificial Intelligence and Data & Analytics — topics that collectively have 479k followers on Product Hunt. The dashboard above tracks how Velax.ai performed against the three products that launched closest to it on the same day.
Who hunted Velax.ai?
Velax.ai was hunted by Ilija Milovic. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Velax.ai including community comment highlights and product details, visit the product overview.
Ilija Milovic