Unthread helps companies to scale up support on Slack. We automatically track new conversations, tag & prioritize them, and can generate or suggest responses with AI.
@mwseibel thanks for hunting us!
🤠 Howdy PH!
Super excited to be sharing Unthread – AI-powered customer support built directly into Slack.
About a year go, Jake and I started building a way for companies to better support their customers over Slack channels instead of email. We launched a Slack support inbox, which helped humans to assign, track, and escalate requests.
Then came the wave of chatbots. So many chatbots. They promised to scale up support, but left customers feeling like they were relegated to talking to someone's hacky weekend side project rather than a dedicated rep who could actually solve their problems. We knew there was massive potential for AI to scale customer support, but we needed to take a different approach.
🎶 Are we human, or are we chatbot? 🎶
We wanted to build the best of human- and AI-enabled support to provide the best support experience for customers. We also wanted to wrap it all in a chat interface that people already use every day. We launched Unthread to give teams:
📥 A unified inbox of requests from Slack, email, or our own embeddable in-app chat widget
✨ AI-automated categorization and prioritization of requests
🤖 Rules when AI should respond directly vs. when AI should suggest response to human reps
📊 Analytics on SLAs, response times, AI accuracy, frequent customer issues, and more
Everyone's support process is different, so we're excited to hear how you can use Unthread to give your support teams superpowers. When you sign up at unthread.io, you'll choose a demo slot with our team, and instantly get access to a free account for 14 days to try it out! (Oh also 50% off a paid plan with the PHLAUNCH code 😉)
