Introducing Universal-2: The latest advancement in Speech-to-Text technology. Capture the complexity of human speech, enhanced transcript quality, and better conversational insights by tapping into the next generation of Speech AI.
Five months ago, we introduced Universal-1, our best-in-class Speech-to-Text model that achieved remarkable robustness and accuracy across several industry-critical benchmarks. Today, we're launching Universal-2, which builds upon that foundation to address critical "last-mile" challenges in conversational data.
Universal-2 pushes the boundaries of Speech-to-Text technology by improving accuracy in areas that matter most for real-world applications:
⭐️ 24% improvement in the recognition of names, brands, locations, and more
⭐️ 21% increase in accuracy across critical data like phone numbers, zip codes, and other numerical identifiers
⭐️ 15% improvement in transcript structure with proper punctuation and casing for things like emails, dates, and dollar amounts
And most importantly, nearly 3/4s of users prefer Universal-2 over other Speech AI models.
Universal-2 bridges the gap between raw accuracy metrics and what makes transcripts truly useful—precise formatting, accurate proper nouns, and natural-looking output that businesses can trust.
Try it out and let us know what you're building with it!
