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Trexa
Cut your Shopify support tickets in half with AI
Tired of answering "Where is my order?" all day? Trexa gives your Shopify store a branded order tracking page and an AI assistant that actually knows your shipping and return policies. It answers customer questions 24/7, handles returns and cancellations, and keeps buyers on your site — not lost on FedEx.com. Set up in 2 minutes. No coding needed. Your customers get instant answers. Your team gets their time back
Hey Product Hunt! I'm Joshin, the maker of Trexa.
Why I built this:
I kept hearing the same thing from Shopify store owners — they were spending hours every day answering the same question: "Where is my order?"
Their support inboxes were flooded with WISMO tickets. Their teams were burned out. And their customers were frustrated waiting days for a simple tracking update. It felt like a problem that shouldn't exist in 2026.
So I built Trexa, an AI-powered post-purchase platform that actually solves this.
What Trexa does:
- Branded order tracking page — customers track orders on your site
(yourstore.trexa.app), not on confusing carrier pages
- AI chat assistant — reads your actual shipping & return policies and answers
customer questions 24/7
- Self-serve returns & cancellations — customers handle it themselves, zero
tickets created
- Smart escalation — when AI can't help, your team gets the full context + a
drafted response
- Analytics dashboard — see exactly how many tickets you're deflecting and
what customers are asking
What makes it different:
Most tools give you tracking OR AI OR returns. Trexa is the full post-purchase stack in one app. And the AI doesn't give generic responses — it learns your store's actual policies, so answers are accurate from day one.
Setup takes 2 minutes. Install from the Shopify App Store, and it pulls in your orders, policies, and branding automatically.
Pricing:
- Free trial — 25 orders/month, no card required
- Starter — $29/mo (200 orders)
- Growth — $79/mo (1,000 orders)
- Pro — $199/mo (3,000 orders)
I'd love your honest feedback:
1. If you run a Shopify store — what's the one post-purchase problem that
drives you crazy?
2. For everyone — what would make you trust an AI assistant on a brand's site
vs. just emailing support?
Thanks for checking out Trexa. Happy to answer any questions!
About Trexa on Product Hunt
“Cut your Shopify support tickets in half with AI”
Trexa was submitted on Product Hunt and earned 2 upvotes and 1 comments, placing #138 on the daily leaderboard. Tired of answering "Where is my order?" all day? Trexa gives your Shopify store a branded order tracking page and an AI assistant that actually knows your shipping and return policies. It answers customer questions 24/7, handles returns and cancellations, and keeps buyers on your site — not lost on FedEx.com. Set up in 2 minutes. No coding needed. Your customers get instant answers. Your team gets their time back
On the analytics side, Trexa competes within Customer Communication, Artificial Intelligence and E-Commerce — topics that collectively have 523.4k followers on Product Hunt. The dashboard above tracks how Trexa performed against the three products that launched closest to it on the same day.
Who hunted Trexa?
Trexa was hunted by Joshin Kariyathu. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Trexa including community comment highlights and product details, visit the product overview.
Joshin Kariyathu