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SmartTicket
Self-hosted AI helpdesk - your model, your server
SmartTicket is an open-source, single-tenant support desk and knowledge base you run yourself. One static binary, embedded SQLite, RBAC, SLA tracking, and pluggable LLM/RAG — complete data sovereignty.
Top comment
Hey Product Hunt, I'm the maker of SmartTicket. I built it because a lot of helpdesk products force teams into hosted SaaS, external databases, and rigid AI providers. SmartTicket is for teams that want the opposite: run support, knowledge base, SLA tracking, and AI assistance on their own server with their own model. It is a single static binary with embedded SQLite, RBAC, web chat, a knowledge base, and pluggable LLM/RAG support. You can point it at OpenAI, Claude, DeepSeek, or a local model, and customer data stays on your infrastructure. The project is MIT-licensed and open source: https://github.com/liliang-cn/sm... I'd love feedback from self-hosters, support teams, and builders who care about data sovereignty.
About SmartTicket on Product Hunt
“Self-hosted AI helpdesk - your model, your server”
SmartTicket was submitted on Product Hunt and earned 4 upvotes and 1 comments, placing #160 on the daily leaderboard. SmartTicket is an open-source, single-tenant support desk and knowledge base you run yourself. One static binary, embedded SQLite, RBAC, SLA tracking, and pluggable LLM/RAG — complete data sovereignty.
On the analytics side, SmartTicket competes within Open Source and GitHub — topics that collectively have 109.8k followers on Product Hunt. The dashboard above tracks how SmartTicket performed against the three products that launched closest to it on the same day.
Who hunted SmartTicket?
SmartTicket was hunted by Liang Li. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of SmartTicket including community comment highlights and product details, visit the product overview.