Customer emails into insights: topics, keywords, sentiment
Drowning in support emails? Set up forwarding from your mailbox to us and we’ll break down the topics, keywords, and sentiment and sort by business importance. Resolve completed issues and always see what’s critical – no more inbox guessing games!
A year ago, I was a developer at a small French startup with about a million users. Our Customer Success team was drowning in emails, struggling to focus on the really important stuff. I wanted to help Paulo, our Customer Success Manager, work smarter, not harder. But I couldn’t find an affordable tool that could analyze emails the way we needed.
That’s how Reviewik came to life. I started with some custom neural networks, but quickly realized that ChatGPT could handle the job way better. Now, Reviewik is an affordable, secure, and super helpful assistant for Paulo — and hopefully for other mid-sized businesses too.
I’ve put a lot into this project, but I know there’s always room for improvement. I’d love to hear your thoughts on what else you’d like to see in Reviewik. Don’t hesitate to reach out to me via [email protected].
Take advantage of the moment — for now, Reviewik is completely free as we treat it as a proof of concept.
About Reviewik on Product Hunt
“Customer emails into insights: topics, keywords, sentiment”
Reviewik launched on Product Hunt on August 31st, 2024 and earned 207 upvotes and 55 comments, placing #5 on the daily leaderboard. Drowning in support emails? Set up forwarding from your mailbox to us and we’ll break down the topics, keywords, and sentiment and sort by business importance. Resolve completed issues and always see what’s critical – no more inbox guessing games!
On the analytics side, Reviewik competes within Email, Customer Success and Analytics — topics that collectively have 214.2k followers on Product Hunt. The dashboard above tracks how Reviewik performed against the three products that launched closest to it on the same day.
Who hunted Reviewik?
Reviewik was hunted by Roman Klimov. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Reviewik including community comment highlights and product details, visit the product overview.
Roman Klimov