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OperonITSM
Freshdesk alternative. Self-hosted. One flat annual fee.
Most ITSM tools charge per agent. Add HR, Facilities or Operations and suddenly you're paying for 40 seats instead of 10. OperonITSM flips that — one flat £1,000/year covers your whole organisation, unlimited users. Self-hosted, so your data never leaves your infrastructure. Six modules: Help Desk, Change Management with CAB, Project Management, Problem Management, Systems Inventory and Service Catalogue. ITIL-aligned. No cloud. No vendor lock-in.
I built OperonITSM after watching IT teams get priced out of decent tooling. The maths never adds up - you buy 10 Freshdesk seats for IT, then HR wants a queue, Facilities wants change management, and suddenly you're paying for 50 agents you didn't budget for. Most teams just go back to email.
OperonITSM fixes that with one flat £1,000/year licence - your whole organisation, unlimited users, running on your own server.
Six modules out of the box: Help Desk, Change Management with full CAB workflow, Project Management, Problem Management, Systems Inventory and Service Catalogue. ITIL-aligned, self-hosted, no cloud dependency.
Happy to answer anything - server requirements, how the CAB workflow works, the pricing model, anything. Would love to know if the per-agent pricing problem resonates with anyone here. Live demo available at operonitsm.co.uk 🙏
About OperonITSM on Product Hunt
“Freshdesk alternative. Self-hosted. One flat annual fee.”
OperonITSM was submitted on Product Hunt and earned 2 upvotes and 1 comments, placing #159 on the daily leaderboard. Most ITSM tools charge per agent. Add HR, Facilities or Operations and suddenly you're paying for 40 seats instead of 10. OperonITSM flips that — one flat £1,000/year covers your whole organisation, unlimited users. Self-hosted, so your data never leaves your infrastructure. Six modules: Help Desk, Change Management with CAB, Project Management, Problem Management, Systems Inventory and Service Catalogue. ITIL-aligned. No cloud. No vendor lock-in.
On the analytics side, OperonITSM competes within Productivity, SaaS and Developer Tools — topics that collectively have 1.2M followers on Product Hunt. The dashboard above tracks how OperonITSM performed against the three products that launched closest to it on the same day.
Who hunted OperonITSM?
OperonITSM was hunted by Ross Higgins. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of OperonITSM including community comment highlights and product details, visit the product overview.
Ross Higgins
Hey Product Hunt! 👋
I built OperonITSM after watching IT teams get priced out of decent tooling. The maths never adds up - you buy 10 Freshdesk seats for IT, then HR wants a queue, Facilities wants change management, and suddenly you're paying for 50 agents you didn't budget for. Most teams just go back to email.
OperonITSM fixes that with one flat £1,000/year licence - your whole organisation, unlimited users, running on your own server.
Six modules out of the box: Help Desk, Change Management with full CAB workflow, Project Management, Problem Management, Systems Inventory and Service Catalogue. ITIL-aligned, self-hosted, no cloud dependency.
Happy to answer anything - server requirements, how the CAB workflow works, the pricing model, anything. Would love to know if the per-agent pricing problem resonates with anyone here. Live demo available at operonitsm.co.uk 🙏