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Lumen
AI order tracking support for Shopify stores
Lumen is an AI order tracking chatbot for Shopify stores. It answers WISMO questions from your storefront, pulls live order and tracking details, detects frustrated customers, and escalates to your team with full context.
Top comment
Hey Product Hunt! I built Lumen because Shopify merchants spend too much time answering the same order tracking questions. Lumen sits on the storefront, answers WISMO questions in real time using order and tracking details, and escalates frustrated customers to the team with context when a human should step in. I would love feedback from Shopify founders, ecommerce operators, and support teams: what would make this more useful for your store?
About Lumen on Product Hunt
“AI order tracking support for Shopify stores”
Lumen was submitted on Product Hunt and earned 0 upvotes and 1 comments, placing #119 on the daily leaderboard. Lumen is an AI order tracking chatbot for Shopify stores. It answers WISMO questions from your storefront, pulls live order and tracking details, detects frustrated customers, and escalates to your team with full context.
On the analytics side, Lumen competes within E-Commerce — topics that collectively have 41.6k followers on Product Hunt. The dashboard above tracks how Lumen performed against the three products that launched closest to it on the same day.
Who hunted Lumen?
Lumen was hunted by Mani Kandan. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Lumen including community comment highlights and product details, visit the product overview.