Track and fulfil customer requests directly on Slack
Korl’s Slack Agent uses AI to automatically capture and track customer feature requests – without adding new tools to your workflow. Here’s how: 1. Extracts requests from customer calls in Gong, Zoom, Fathom, Fireflies, and more 2. Routes requests for review so you can file or update Jira tickets right from Slack 3. Notifies you when features ship with a personalized update for customers It helps CSMs avoid the request “black hole” while giving Product visibility into what customers need.
I’m Berit, co-founder of Korl. Thanks for checking out our launch!
This Slack agent actually started as a hacky internal workflow we built for ourselves. We were tired of trying to remember to log Jira issues after every customer call. We were building things our customers had asked for… but forgetting to close the loop when they shipped. We knew AI could automate this, and we didn’t want yet another system to log into.
So we stitched together a rough agent that reviewed our Fathom call transcripts, flagged feature requests, and pushed them into Slack for quick triage.
Then one of our customers saw it and asked, “Can we have that?” That’s when we realized this should be part of our product, not just an internal tool.
Today’s launch is that productized version. It:
• Captures feature requests automatically from call recordings
• Routes them to Slack so CSMs or Sales can add or update Jira issues from Slack
• Tracks progress and drafts personalized updates when features ship
We’d love to hear from you. What’s your current process for tracking customer requests? And what would make this agent more useful in your workflow?
Thanks again for your support and for being part of the Korl community!
Hey ProductHunt! 👋
I’m Berit, co-founder of Korl. Thanks for checking out our launch!
This Slack agent actually started as a hacky internal workflow we built for ourselves. We were tired of trying to remember to log Jira issues after every customer call. We were building things our customers had asked for… but forgetting to close the loop when they shipped. We knew AI could automate this, and we didn’t want yet another system to log into.
So we stitched together a rough agent that reviewed our Fathom call transcripts, flagged feature requests, and pushed them into Slack for quick triage.
Then one of our customers saw it and asked, “Can we have that?” That’s when we realized this should be part of our product, not just an internal tool.
Today’s launch is that productized version. It:
• Captures feature requests automatically from call recordings
• Routes them to Slack so CSMs or Sales can add or update Jira issues from Slack
• Tracks progress and drafts personalized updates when features ship
We’d love to hear from you. What’s your current process for tracking customer requests? And what would make this agent more useful in your workflow?
Thanks again for your support and for being part of the Korl community!