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Knowledge Builder for Freshdesk
From every ticket, a smarter knowledge base
Knowledge Builder automatically turns resolved Freshdesk tickets into high-quality knowledge base articles using AI. Stop KB rot. Ship a living knowledge base.
I have a payroll software business and customer support is hectic. We started implementing AI workflows and had good early success, but quickly hit a ceiling due to a lack of good documentation.
We looked at what we had and it was outdated and would take months to update with capacity that we didn't have. We thought about generating documents from source code, but there were too many levels of abstraction between our source code and the real experience of customers for this to be meaningful in a customer support context.
But we were already spending a lot of time communicating real-world solutions to customers and getting direct feedback on what worked / didn't worked. We just weren't capturing and curating this knowledge.
That's why we decided to build Knowledge Builder, to analyse resolved tickets and automatically create and enhance KB articles to improve documentation. It's made a huge difference at SuperPayroll for both human and AI agent performance.
About Knowledge Builder for Freshdesk on Product Hunt
“From every ticket, a smarter knowledge base”
Knowledge Builder for Freshdesk was submitted on Product Hunt and earned 0 upvotes and 1 comments, placing #141 on the daily leaderboard. Knowledge Builder automatically turns resolved Freshdesk tickets into high-quality knowledge base articles using AI. Stop KB rot. Ship a living knowledge base.
On the analytics side, Knowledge Builder for Freshdesk competes within Customer Success, Artificial Intelligence and Operations — topics that collectively have 480.6k followers on Product Hunt. The dashboard above tracks how Knowledge Builder for Freshdesk performed against the three products that launched closest to it on the same day.
Who hunted Knowledge Builder for Freshdesk?
Knowledge Builder for Freshdesk was hunted by Anton van der Bijl. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Knowledge Builder for Freshdesk including community comment highlights and product details, visit the product overview.
Anton van der Bijl