Smart knowledge base to support your customers and agents
LiveChat Knowledge Base is a tool that allows building both an internal database for your agents and an external public help centre for customers. You can “stuff it” with data and help both agents and visitors find information in a snap. The internal widget is also equipped with AI support that suggests articles answering customer queries.
About Knowledge Base on Product Hunt
“Smart knowledge base to support your customers and agents”
Knowledge Base launched on Product Hunt on September 11th, 2018 and earned 94 upvotes and 5 comments, placing #13 on the daily leaderboard. LiveChat Knowledge Base is a tool that allows building both an internal database for your agents and an external public help centre for customers. You can “stuff it” with data and help both agents and visitors find information in a snap. The internal widget is also equipped with AI support that suggests articles answering customer queries.
On the analytics side, Knowledge Base competes within Productivity and Tech — topics that collectively have 1.3M followers on Product Hunt. The dashboard above tracks how Knowledge Base performed against the three products that launched closest to it on the same day.
Who hunted Knowledge Base?
Knowledge Base was hunted by Matt Pliszka. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Knowledge Base including community comment highlights and product details, visit the product overview.
Matt Pliszka