Streamline your customer support quickly and easily
YouTrack Helpdesk brings experienced customer support to an unlimited number of both external and internal customers in one easy-to-use tool. Get the essentials to organize your support or service desk processes for free for a team of 3 support agents.
Hey Product Hunters,
We’re happy to introduce YouTrack Helpdesk by JetBrains to help you organize your external customer support system or internal service desk. Every team can get started for free with 3 support agents and unlimited reporters.
With the new YouTrack Helpdesk, support or service desk agents together with the other team members involved in the support process get the essentials they need to work with tickets. Moreover, your external and internal customers will get an experienced end-to-end support service, from the moment they send a request to the moment the query is resolved. Here’s a glance at how your customer support process might look:
1️⃣ Customer requests can be collected through emails or a customizable form that you can build into a website or internal portal. These requests then arrive in the helpdesk project as tickets.
2️⃣ When working on tickets, your support agents can leverage an internal and external comment feature, automated signature and answer templates, SLA controls, and other features. Ticket updates are delivered to customers via email or a YouTrack URL, where reporters will get access to their tickets and the public Knowledge Base content.
3️⃣ Other team members can help agents with tickets by collaborating via internal comments and get an overview of all support projects with reports and customizable dashboards.
Feel free to check out all product features on our web page, and please reach out with any questions you have in the comments. We would really appreciate your support on such an important day for the whole team 😊
About YouTrack Helpdesk on Product Hunt
“Streamline your customer support quickly and easily”
YouTrack Helpdesk launched on Product Hunt on June 28th, 2023 and earned 160 upvotes and 25 comments, placing #10 on the daily leaderboard. YouTrack Helpdesk brings experienced customer support to an unlimited number of both external and internal customers in one easy-to-use tool. Get the essentials to organize your support or service desk processes for free for a team of 3 support agents.
On the analytics side, YouTrack Helpdesk competes within Productivity, Task Management and Customer Communication — topics that collectively have 746.8k followers on Product Hunt. The dashboard above tracks how YouTrack Helpdesk performed against the three products that launched closest to it on the same day.
Who hunted YouTrack Helpdesk?
YouTrack Helpdesk was hunted by KP. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
KP