Fix reported bugs 20x faster. Get screen recordings with auto-included dev logs from your customers, directly in the support chat. Share with engineers as a link or ticket. Never debate whether a bug is real again!
So happy to be launching this today –– Jam's biggest launch yet!
Meet Jam for Customer Support, a new product to help you fix customer issues faster. Let me give you a product tour! (so excited for you to see! 👀)
Here's how it works:
1. Support agents can request a screen recording right from chat support.
2. The customer easily records a video, right from chat.
3. The agent gets back a link to share with engineers.
It's got all the details devs need to debug the customer issue!
- Screen recording
- Console + network logs
- Device/browser/OS data
- Session info
- Custom details like User ID, etc
4. Agents can share it with engineers as a link, or one click create a ticket in your issue tracker (Jira, ClickUp, Linear, etc).
5. When devs open the ticket, they can see what the customer sees –– no back-and-forth follow ups needed! 🍻
I am so excited for you to try it out, we support Intercom today, with more helpdesks coming soon.
Happy launch day, y'all – see you in the product! 🎉
