Turn your knowledge base into an in-app self-service tool. Users can access 'Explain This' for instant answers anywhere, tooltips, chatbot, submit tickets, browse knowledge effortlessly, and more — all ensuring an exceptional customer experience.
Hello Product Hunt ⊂(｡◕‿◕｡)つ,
We have been a bootstrapped and profitable indie company for the last ten years, and we are excited to show you our latest product, Inline Help.
❌ We believe that chatbots are not IT for customer support and that AI has better uses. Chatbots are helpful to some extent, but when you ask around, how do customers view them? Many people plugged chatbots in but forgot to measure users' experience; instead, they measured how many tickets were left to be handled by humans.
Inline Help is built around unobtrusive and proactive customer support features that are easy to manage from a single source (knowledge base), and it takes about 5 minutes to implement.
✅ The feature we are proud of is "Explain This", which allows the user to pick any part of your product and get it explained. The explanation is generated on the fly from your knowledge base; you do not need to have the content prepared; we will figure out the user's context and find the most fitting parts of the text we can then use to generate the content. It reduces the number of chatbot interactions!
✅ Together with Tooltips that you set once, e.g. on all headings in your app, you don't need to create content. Just mention the feature in your knowledge base. This way, you do not need to add content where users might not require it.
👀 You will know which parts of the application confuse users from both features so you can improve your product.
✅ We also have a chatbot, of course, which is great and works to close the loop when someone gets an explanation; they can then seamlessly talk to a chatbot to clarify more in that context.
We are planning more innovative, proactive, yet unobtrusive features for in-app support to ensure users get help where and when they need it most.
😺 Sign up for Inline Help today and receive a 50% discount on your first three months. We are committed to ensuring you get as much value from our service as our existing customers.
Thank you for your support and feedback! ❤️
