AI agents that resolve IT/HR tickets inside Slack and Teams
Harmony is an AI-native ITSM platform for IT teams. Instead of bolting a chatbot onto a ticketing tool, we built the helpdesk around AI agents: employees ask in Slack or Teams, and 100+ production-ready agents handle password resets, app access, onboarding, device issues and more end to end, escalating to a human only when needed. Ticketing, asset inventory, SaaS management and workflows live in one workspace, so agents have context to act. Teams hit 60%+ auto-resolution in days.
Hey Product Hunt! I'm Ran, co-founder and CTO of Harmony.
After our previous company (Epsagon, acquired by Cisco for $500m), Nitzan and I spent years talking to IT leaders at fast-growing companies and kept hearing the same story: the helpdesk eats the team's week. Password resets, app access, onboarding, "my laptop is slow" - hundreds of repetitive requests, and the tools built for them (Freshservice, Jira Service Management and friends) were designed to track the work, not do it.
So we built Harmony as an AI-native ITSM platform, with the agents at the core instead of bolted on:
- Employees ask in Slack or Teams. Agents verify identity, take the action in your systems (Okta, Entra ID, Google Workspace and 100+ integrations) and close the loop. No portal, no form.
- 100+ production-ready agents out of the box, plus a builder for your own workflows.
- Ticketing, asset inventory, SaaS management, onboarding/offboarding and AI governance in one workspace, so the agents actually have the context to act safely.
- Customers typically reach 60%+ auto-resolution within the first couple of weeks. Cyera is at 89% of employee requests auto-resolved; n8n runs IT for hundreds of employees with a single IT person.
We'd love your feedback, especially from IT folks who have lived with legacy ITSM tools. What's the first thing you'd hand off to an AI agent? I'll be here all day answering questions.
About Harmony on Product Hunt
“AI agents that resolve IT/HR tickets inside Slack and Teams”
Harmony launched on Product Hunt on September 27th, 2026 and earned 132 upvotes and 12 comments, placing #5 on the daily leaderboard. Harmony is an AI-native ITSM platform for IT teams. Instead of bolting a chatbot onto a ticketing tool, we built the helpdesk around AI agents: employees ask in Slack or Teams, and 100+ production-ready agents handle password resets, app access, onboarding, device issues and more end to end, escalating to a human only when needed. Ticketing, asset inventory, SaaS management and workflows live in one workspace, so agents have context to act. Teams hit 60%+ auto-resolution in days.
On the analytics side, Harmony competes within Productivity, SaaS and Artificial Intelligence — topics that collectively have 1.2M followers on Product Hunt. The dashboard above tracks how Harmony performed against the three products that launched closest to it on the same day.
Who hunted Harmony?
Harmony was hunted by Ran Ribenzaft. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Harmony including community comment highlights and product details, visit the product overview.
Ran Ribenzaft