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Glassdesk
The AI support agent that shows its work
Glassdesk answers Tier-1 support tickets inside your Gorgias helpdesk, using only your own help pages. Every answer carries the passage it came from and a confidence score; below the threshold it hands the ticket to a human instead of guessing. It starts in shadow mode — drafting internal notes on real tickets, sending nothing — so you watch it work before turning it on. Flat monthly pricing; the smaller plans hard-cap, the largest discloses its overage rate up front.
Hi PH — I'm Jeevan, solo founder. I built Glassdesk because AI support tools ask merchants to trust a black box with their customers. Glassdesk shows the exact help-page passage behind every answer plus a confidence score, and below the threshold it escalates to a human instead of guessing. It runs in shadow mode first: drafts on your real tickets, sends nothing, and you read a week of them before deciding. I publish the accuracy benchmarks — including the answers it refuses — at getglassdesk.com/guides/ai-deflection-rate-benchmarks. I'll be here all day; ask me anything, including what it's bad at.
About Glassdesk on Product Hunt
“The AI support agent that shows its work”
Glassdesk was submitted on Product Hunt and earned 3 upvotes and 1 comments, placing #117 on the daily leaderboard. Glassdesk answers Tier-1 support tickets inside your Gorgias helpdesk, using only your own help pages. Every answer carries the passage it came from and a confidence score; below the threshold it hands the ticket to a human instead of guessing. It starts in shadow mode — drafting internal notes on real tickets, sending nothing — so you watch it work before turning it on. Flat monthly pricing; the smaller plans hard-cap, the largest discloses its overage rate up front.
On the analytics side, Glassdesk competes within SaaS, Artificial Intelligence and E-Commerce — topics that collectively have 563.3k followers on Product Hunt. The dashboard above tracks how Glassdesk performed against the three products that launched closest to it on the same day.
Who hunted Glassdesk?
Glassdesk was hunted by Jeevan Kattekola. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Glassdesk including community comment highlights and product details, visit the product overview.
Jeevan Kattekola