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Dispatch Layer
AI helpdesk triage — inbox to assigned ticket in 15 seconds
Your support inbox is chaos. Emails get lost, manually forwarded, and SLAs slip through the cracks. Dispatch Layer connects to your M365 shared mailbox and automatically triages every support email with GPT-4o — categorising, prioritising, and routing it to the right engineer in under 15 seconds. ✅ AI triage & categorisation ✅ Auto-assigned tickets in 15 seconds ✅ Real-time SLA tracking & escalation alerts ✅ Built for UK SMBs & IT teams ✅ Live in under 30 minutes
I built Dispatch Layer after watching small UK businesses drown in support email chaos - tickets going to the wrong person, SLAs missed, zero visibility.
The idea is simple: your M365 mailbox stays exactly as-is, but every inbound support email gets read by AI, triaged, categorised, and routed to the right team member - automatically, in under 15 seconds.
No forwarding rules. No shared mailbox free-for-alls. No manual ticket creation.
Would love to hear from anyone running a support team - what's your biggest pain right now? Happy to answer any questions!
About Dispatch Layer on Product Hunt
“AI helpdesk triage — inbox to assigned ticket in 15 seconds”
Dispatch Layer was submitted on Product Hunt and earned 3 upvotes and 1 comments, placing #152 on the daily leaderboard. Your support inbox is chaos. Emails get lost, manually forwarded, and SLAs slip through the cracks. Dispatch Layer connects to your M365 shared mailbox and automatically triages every support email with GPT-4o — categorising, prioritising, and routing it to the right engineer in under 15 seconds. ✅ AI triage & categorisation ✅ Auto-assigned tickets in 15 seconds ✅ Real-time SLA tracking & escalation alerts ✅ Built for UK SMBs & IT teams ✅ Live in under 30 minutes
On the analytics side, Dispatch Layer competes within Email, SaaS and Artificial Intelligence — topics that collectively have 550.3k followers on Product Hunt. The dashboard above tracks how Dispatch Layer performed against the three products that launched closest to it on the same day.
Who hunted Dispatch Layer?
Dispatch Layer was hunted by Bilal Aslan. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Dispatch Layer including community comment highlights and product details, visit the product overview.
Bilal Aslan
Hey Product Hunt! 👋
I built Dispatch Layer after watching small UK businesses drown in support email chaos - tickets going to the wrong person, SLAs missed, zero visibility.
The idea is simple: your M365 mailbox stays exactly as-is, but every inbound support email gets read by AI, triaged, categorised, and routed to the right team member - automatically, in under 15 seconds.
No forwarding rules. No shared mailbox free-for-alls. No manual ticket creation.
Would love to hear from anyone running a support team - what's your biggest pain right now? Happy to answer any questions!