The AI Agent that doesn't charge 1$ per support ticket
Hugo is an AI agent built to offload companies from repetitive support queries. It resolves conversations and automates tasks end-to-end, safely. Built by the team behind Crisp, Hugo brings production-grade AI support to any business, without fragile workflows or per-resolution fees.
Today I’m delighted to hunt Hugo, built by the team behind Crisp.
It is clear to me that support chatbots no longer fit with the world we live in anymore.
Speaking with @baptistejamin, I understood why they had to rebuild everything from scratch, 10 years after launching Crisp, what a rebirth!
The amazing thing is, Hugo is not just a brand, it’s built as a separate product that fits in the era of AI Agents
Early users (including myself) are already seeing impressive results in their trial:
✅ 28 000$ worth of money saved thanks to automated conversations for an e-commerce business
✅ In terms of automation, a finance management app doubled their AI resolution rate from 20% with the previous bot to 40% with Hugo AI.
✅ An e-commerce business managed to get only 19% of its total conversations to be escalated to the support team.
As you can see, teams around the world are already using Hugo to reduce support workload without losing the human touch.
The product is live today and ready to test. In the meantime, the founding team (add valerian/baptiste) will be here all day, to answer all your questions! 👋
About Hugo on Product Hunt
“The AI Agent that doesn't charge 1$ per support ticket”
Hugo launched on Product Hunt on February 3rd, 2026 and earned 489 upvotes and 163 comments, earning #2 Product of the Day. Hugo is an AI agent built to offload companies from repetitive support queries. It resolves conversations and automates tasks end-to-end, safely. Built by the team behind Crisp, Hugo brings production-grade AI support to any business, without fragile workflows or per-resolution fees.
On the analytics side, Hugo competes within Customer Communication, SaaS and Artificial Intelligence — topics that collectively have 520.3k followers on Product Hunt. The dashboard above tracks how Hugo performed against the three products that launched closest to it on the same day.
Who hunted Hugo?
Hugo was hunted by Alex. Delivet. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Alex. Delivet