WE’RE BACK, AND WE’RE TURNING CHATBOTS INTO AI AGENTS FOR MAGICAL CUSTOMER SUPPORT.
P.S... This will be long—sit down, grab a coffee, and enjoy the read. ❤️
Today is a special day—Chatbase turns 2! 🎉
Exactly two years ago, on February 4, 2023, at the peak of the ChatGPT hype, Chatbase was born with a simple idea:
✅ Build your chatbot
✅ Train it with your data
✅ Deploy it in minutes
And we did it. Thousands of businesses have used Chatbase to power their AI chatbots.
But today, we’re going beyond chatbots—Chatbase is now a full AI agent platform.
Now, Chatbase AI agents don’t just respond—they take action. Imagine telling an AI:
🛒 "Upgrade my subscription." → Done.
✈️ "Reschedule my flight." → Handled.
👕 "Suggest an outfit for graduation." → Instant recommendations.
Unlike traditional chatbots that only provide responses, Chatbase AI agents execute real actions by integrating with APIs. This means customers don’t just get an answer—they get what they need, instantly.
To make this possible, Chatbase offers two types of AI-driven actions:
✅ Prebuilt Actions – Out-of-the-box integrations with tools like Cal.com, Slack, Zapier, and Web Search to automate common tasks with no coding required.
✅ Custom Actions – API-based integrations that businesses can configure to perform custom workflows, such as processing payments via Stripe or retrieving customer data from internal systems.
Prebuilt Actions (No Code Required)
Chatbase comes with built-in integrations that let businesses automate common tasks without writing a single line of code.
📅 Appointment Scheduling (Cal.com & Calendly Integration)
For businesses that rely on appointments, scheduling is a major source of drop-offs.
Without Chatbase: Customers must manually find a scheduling page, check availability, and complete the booking process.
With Chatbase: The AI presents available slots in real-time and books the appointment instantly.
🔔 Team Notifications (Slack Integration)
Important leads or support requests often get lost in inboxes or support queues.
Without Chatbase: A customer submits a request, and the team only sees it hours later.
With Chatbase: If a high-value customer asks about an enterprise plan, Chatbase immediately sends a Slack notification to the sales team for an instant response.
📊 Lead Collection & CRM Sync (Zapier & Webhooks)
Businesses need a smooth way to capture leads from AI interactions.
Without Chatbase: Users fill out separate forms, and data may not sync properly with the CRM.
With Chatbase: The AI collects the user’s details and sends them directly to HubSpot, Salesforce, or any CRM via Zapier/Webhooks.
🌍 Real-Time Web Search Integration
Some customer inquiries require live information that isn’t preloaded in the AI’s knowledge base.
Without Chatbase: The chatbot responds with outdated or generic information.
With Chatbase: If a user asks, "What are the latest AI regulations in the EU?" Chatbase pulls up real-time results from the web or queries an API for the latest data.
Custom Actions (API-Based, Fully Customizable)
For businesses that need deep integrations with their internal systems, Chatbase supports custom API actions that allow AI agents to interact with external platforms, process requests, and execute complex workflows.
💳 Subscription Management & Payments (Stripe Integration via Custom Actions)
Many businesses use Stripe for payments, but Chatbase does not yet offer a prebuilt integration. However, custom actions allow businesses to set up Stripe API calls for handling payments, refunds, and subscriptions.
Without Chatbase: A customer asks how to upgrade, and the chatbot provides a link to Stripe’s settings.
With Chatbase Custom Actions: The user types, "Upgrade me to Premium," and Chatbase sends an authenticated request to Stripe to process the upgrade, confirming it instantly.
📦 Retrieve & Process Order Information (Custom API Calls)
E-commerce businesses handle constant inquiries about order status, refunds, and delivery tracking.
Without Chatbase: Customers must search for their confirmation email and manually check tracking information.
With Chatbase Custom Actions: A user asks, "Where's my order?" The AI retrieves the real-time tracking status via the business’s backend API and responds instantly.
For refund requests, Chatbase can even initiate the return process automatically.
🏢 Integrating With Internal Databases & Business Systems
Some businesses need AI-powered automation for specialized workflows, such as:
Fetching inventory data from a warehouse system.
Processing loan applications through an internal CRM.
Updating patient records in a healthcare system.
With custom API actions, Chatbase can securely query internal databases and trigger actions just like a human agent—without requiring customers to go through long, manual processes.
By combining prebuilt actions for common workflows with custom API integrations for deep automation, Chatbase AI agents help businesses provide:
✅ Faster Support – No waiting, no back-and-forth.
✅ Lower Costs – Automate 80% of common inquiries.
✅ Better Customer Experience – AI that understands and acts, not just responds.
Start using Chatbase today and let’s make customer support truly magical! And if you love it, tell your favorite brands about it—because everyone deserves a better support experience. 🚀
