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Call Trace
AI that scores every call against your script — not a sample
Call Trace scores 100% of calls against your script — not a 2% sample. It checks mandatory phrases, script stages (passed / partial / missed), and shows agent coaching signals on real-time dashboards. Built by an ex–call center lead after 10 years of manual QA. 300 free minutes on your recordings. No credit card.
Hey Product Hunt 👋
I spent 5 years inside call centers — starting as an agent in university, then moving up to supervisor, QA manager, and eventually head of a call center.
The same problem followed me at every level: to know how your team really performs, you have to listen to calls. But manually, you can only cover 2–5% of conversations. The rest is a blind spot — missed scripts, broken compliance, unhappy customers you only hear about through complaints.
I filled out checklists by hand, merged scores into spreadsheets, and spent weeks calibrating QA teams for every new project. At some point I stopped asking "who missed this stage?" and started asking "why is a human still doing this?"
That's why I built Call Trace.
It scores every call against your script — mandatory phrases, stage checks, passed/partial/missed — and gives managers dashboards and coaching signals instead of random sampling.
What we're launching today:
→ 100% call coverage, not a QA sample
→ Script-stage scoring per agent
→ Real-time dashboards by team and campaign
→ 30-second summaries instead of replaying full recordings
→ 300 free minutes to test on your own calls — no credit card
I'd love your feedback — especially if you've run a contact center, sales team, or support operation. What would make this genuinely useful for you?
Happy to answer anything in the comments 🙌
About Call Trace on Product Hunt
“AI that scores every call against your script — not a sample”
Call Trace was submitted on Product Hunt and earned 0 upvotes and 5 comments, placing #117 on the daily leaderboard. Call Trace scores 100% of calls against your script — not a 2% sample. It checks mandatory phrases, script stages (passed / partial / missed), and shows agent coaching signals on real-time dashboards. Built by an ex–call center lead after 10 years of manual QA. 300 free minutes on your recordings. No credit card.
On the analytics side, Call Trace competes within Customer Success, SaaS and Artificial Intelligence — topics that collectively have 522.3k followers on Product Hunt. The dashboard above tracks how Call Trace performed against the three products that launched closest to it on the same day.
Who hunted Call Trace?
Call Trace was hunted by Артем Заусайлов. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Call Trace including community comment highlights and product details, visit the product overview.
Артем Заусайлов