Hey everyone 👋
Excited to share Autopilot with you.
Autopilot solves a familiar problem if you use Slack - lots of questions asked and needing to be answered, sometimes even requiring dedicated Q&A channels like #ask-product, #sales-help, or #technical-questions.
Autopilot can automatically respond to these questions using information learned from your knowledge bases, previous Slacks, help center, Salesforce, and 40+ other apps.
Here are some results from teams using it in early access:
• Podium automated 87.8% of questions in Slack using Autopilot • HeyGen saw a 40% decrease in questions requiring help from engineering teams • ButterflyMX is using it to respond to questions from sales and supportHow does it work?
Just add it to a Slack channel. If a question is asked that Autopilot knows about, it will answer in the thread with citations to docs, wikis, previous conversations, and other information.
It’s like having a 24/7 expert in your company who instantly responds to every question (and doesn’t consider it a chore:))
What’s new and different? • No need to tag it or use search. By automatically monitoring questions and proactively responding, we’re moving towards an approach where knowledge comes to you in the flow of your work instead of the other way around - which is how traditional search and chat systems have worked.
• No-indexing first approach: Existing approaches require data indexing to work - storing your data from Slack and wikis in a vector database. Instead, Dashworks does not require any app data to be indexed and instead uses an agent-like real-time search approach for privacy, ease of setup, up to date results, and affordability.
We’re excited for you to try it out. Just request access on dashworks.ai, and we’ll get you set up today. If you sign up within 24 hours, we’re also offering an extended free trial of 1 month!
