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Alongrail Desk
Fewer “how do I…?” questions reach your team
Desk gives each task in your product a help article, and a link your customers follow one step at a time: in a guided session, or without sharing their screen (Desk Lite). Free each month: 3 help articles, 10 Desk Lite sessions and 3 guided sessions, no card.
Hi everyone, I'm Ragul, and I built Alongrail Desk on my own.
Desk is for the people who answer "how do I…?" questions at a software company, or at any business whose customers or partners work in its dashboard:
• Help articles: you do a task once in your product, and Desk writes the help article, with a screenshot of every step. Download it, or copy it as HTML or Markdown.
• A link for your customers, which helps them in two ways. With Desk Lite, they see one step at a time with no screen sharing, and it works on a phone; if they're stuck, they type a question or paste a screenshot, and Desk answers from your own article. On a computer, the steps sit in a small window on top of their screen, which they can move, minimise or expand. In a guided session, they share their screen, and each next step is worked out from what's actually there. They do every click themselves; Desk never clicks for them.
Free each month: 3 help articles, 10 Desk Lite sessions and 3 guided sessions, no card. You can try both ways on our own product from alongrail.com/desk, without signing up to start.
It's new, and I'd be very grateful for honest feedback, especially on two things: which of your help articles would you try first, and what would stop you from sending a guided link to your own customers?
I'll read and answer every comment. Thank you for taking a look.
About Alongrail Desk on Product Hunt
“Fewer “how do I…?” questions reach your team”
Alongrail Desk was submitted on Product Hunt and earned 2 upvotes and 1 comments, placing #118 on the daily leaderboard. Desk gives each task in your product a help article, and a link your customers follow one step at a time: in a guided session, or without sharing their screen (Desk Lite). Free each month: 3 help articles, 10 Desk Lite sessions and 3 guided sessions, no card.
On the analytics side, Alongrail Desk competes within Productivity, SaaS and Artificial Intelligence — topics that collectively have 1.2M followers on Product Hunt. The dashboard above tracks how Alongrail Desk performed against the three products that launched closest to it on the same day.
Who hunted Alongrail Desk?
Alongrail Desk was hunted by Ragul Srinivasan . A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Alongrail Desk including community comment highlights and product details, visit the product overview.
Ragul Srinivasan 
Hi everyone, I'm Ragul, and I built Alongrail Desk on my own.
Desk is for the people who answer "how do I…?" questions at a software company, or at any business whose customers or partners work in its dashboard:
• Help articles: you do a task once in your product, and Desk writes the help article, with a screenshot of every step. Download it, or copy it as HTML or Markdown.
• A link for your customers, which helps them in two ways. With Desk Lite, they see one step at a time with no screen sharing, and it works on a phone; if they're stuck, they type a question or paste a screenshot, and Desk answers from your own article. On a computer, the steps sit in a small window on top of their screen, which they can move, minimise or expand. In a guided session, they share their screen, and each next step is worked out from what's actually there. They do every click themselves; Desk never clicks for them.
Free each month: 3 help articles, 10 Desk Lite sessions and 3 guided sessions, no card. You can try both ways on our own product from alongrail.com/desk, without signing up to start.
It's new, and I'd be very grateful for honest feedback, especially on two things: which of your help articles would you try first, and what would stop you from sending a guided link to your own customers?
I'll read and answer every comment. Thank you for taking a look.